Precious Ekene Mgbolu
Restaurant Manager, Data analyst
Benin City, NG.About
Results-driven professional with a diverse background in operations management, administrative support, and client relations, consistently achieving high accuracy and efficiency. Leveraging a keen eye for detail and strong analytical capabilities, I am transitioning into data analysis, eager to apply my robust problem-solving and process optimization skills to drive data-informed decision-making and contribute to organizational success.
Work
Sundry Foods
|Restaurant Manager
Benin City, Edo State, Nigeria
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Summary
Oversees comprehensive restaurant operations, managing human and physical resources, ensuring quality control, and driving customer satisfaction for optimal business performance.
Highlights
Directed all facets of restaurant operations, including staff supervision, inventory control, recipe compliance, and financial reporting, ensuring seamless service delivery.
Implemented strategic initiatives that enhanced customer satisfaction and significantly contributed to increased sales growth.
Managed daily cash handling and reconciliation processes with 100% accuracy, upholding strict adherence to company financial procedures.
Conducted rigorous internal controls and audits across all departments (Back of House, Front of House, Fryers, Pastry), identifying discrepancies and ensuring operational integrity.
Resolved complex customer issues professionally, transforming negative feedback into positive experiences and fostering customer loyalty.
Lionheart Properties
|Company Secretary
Benin City, Edo State, Nigeria
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Summary
Managed a diverse portfolio of properties, providing critical administrative support and ensuring meticulous record-keeping for operational efficiency.
Highlights
Administered a portfolio of multiple properties, ensuring precise record-keeping and regulatory compliance for all assets.
Provided comprehensive administrative and secretarial support, expertly managing complex schedules, correspondence, and sensitive confidential documents.
Streamlined document management processes, enhancing accessibility and security for critical property-related information.
Noneldan Travels Limited
|Travel Agent
Benin City, Edo State, Nigeria
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Summary
Processed high-volume travel bookings with exceptional accuracy, cultivated strong client relationships, and enhanced operational efficiency through innovative system implementation.
Highlights
Processed travel bookings with a 99% accuracy rate, minimizing errors and ensuring seamless travel arrangements for clients.
Cultivated and maintained strong client relationships, leading to repeat business and positive referrals.
Delivered exceptional customer service, efficiently addressing inquiries and resolving issues to ensure client satisfaction.
Developed and implemented a new client database system, improving customer follow-up efficiency by 70% and enhancing client relationship management.
Managed multiple concurrent projects, effectively prioritizing tasks and consistently meeting deadlines in a fast-paced environment.
Education
University of Benin
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Bachelor of Science (BSc)
Biochemistry
Languages
English
Skills
Technical Proficiency
Database Management, Internal Controls, Microsoft Office Suite.
Operations Management
Staff Management, Inventory Control, Quality Control, Process Optimization, Strategic Planning, Project Management.
Financial Management
Cash Handling, Reconciliation, Financial Reporting, Internal Audit, Budgeting.
Customer Relations
Customer Service, Client Relationship Management, Customer Centricity, Issue Resolution.
Administrative Support
Record Keeping, Document Management, Schedule Management, Confidentiality.
Analytical & Problem Solving
Data Analysis, Detail-Oriented, Analytical Thinking, Critical Thinking, Problem-Solving.
Communication
Written Communication, Verbal Communication, Stakeholder Engagement.